Withdrawal and refunds

Late.me is provided by Buggenheim AB, Sweden. Organisation number: 559274-3008. Registered address: Hjärnegatan 8, 11229 Stockholm, Sweden. Send withdrawal notices by email to hello@late.me or by post to this address.

You can withdraw from a purchase within 14 days of the day you bought it, without giving a reason. To do so, tell us clearly, for example by writing to hello@late.me with your name, the email you paid with and, for gifts, the gift code. You may also use the form at the bottom of this page, but you don't have to.

It's enough that you send your message before the 14 days are up.

• Gifts not yet redeemed: a full refund.
• Living or Living Plus membership (monthly): the membership starts straight away, at your request. If you withdraw within 14 days, you get back the price minus a fair share for the days you've already had.
• Gift memberships already redeemed: the same, counted from the day of redemption.
• Interviews: a full refund if no interview has taken place. If an interview has already happened at your request, we deduct a fair share for the part delivered.
• Conversation minutes: a full refund until the minutes are redeemed. At checkout you agree that delivery starts on redemption and that the right to withdraw then ends.
• Biography and video: follow the terms of the written quote you accept.

We refund within 14 days of hearing from you, to the payment method you used, at no cost to you.

You can cancel a monthly membership at any time from the Plans page or by writing to us. It stays active until the end of the period you've paid for, and then stops. You won't be charged again. Everything you've saved stays yours and remains free to view.

Gift memberships never renew, so there's nothing to cancel.

If a service wasn't delivered as promised, you have rights under consumer law beyond the 14 days. Write to us and we'll put it right, with a new time, a fix or a refund.

Copy this into an email to hello@late.me if you'd like to:

To Buggenheim AB (Late.me), hello@late.me, Hjärnegatan 8, 11229 Stockholm, Sweden:
I hereby give notice that I withdraw from my contract for the following: ______
Ordered on: ______ · Gift code (if any): ______
Name: ______ · Email used for payment: ______
Date: ______